AlineCloud - Terms of Service

These Terms of Service (“Terms”) form a legally binding agreement between AlineCloud OÜ (“AlineCloud”, “we”, “us”, “our”) and the dental clinic, orthodontic practice, authorized professional, or entity (“Clinic”, “you”, “your”) that accesses or uses the AlineCloud platform located at [Platform URL] (“Platform”).

By accessing or using the Platform, you confirm that:

1. you have read and understood these Terms,
2. you agree to be bound by them, and
3. you are a licensed professional or acting under the supervision of one.

If you do not agree to these Terms, you may not access or use the Platform.

1. About AlineCloud

1.1.Company Information

AlineCloud is operated by AlineCloud OÜ, a private limited company incorporated under the laws of Estonia. The company’s registered address, registration number, and VAT number (if applicable) will be added to these Terms once issuance is complete. For regulatory, contractual, and data protection matters, AlineCloud OÜ acts as the service provider and, where applicable, as a data processor under GDPR.

1.2.Platform Description

AlineCloud provides a web-based, professional-use orthodontic treatment-planning platform (the “Platform”). The Platform enables licensed dental professionals to securely upload patient photographs and scans, request digital aligner treatment plans, communicate with qualified orthodontists, and download finalized treatment plans for use in their clinical practice.
The Platform includes secure data storage, case management tools, plan modification tools, and other features available from time to time.

1.3.Nature of the Services

The Services provided through the Platform consist solely of:

1. digital modeling and planning of orthodontic aligner treatments;
2. communication and revision tools related to such planning;
3. secure file exchange and storage;
4. administrative and account management functionalities;
5. optional free case evaluations, where offered.

The Services do not include clinical, diagnostic, therapeutic, or medical treatment services of any kind

1.4.Professional-Use Restriction

The Platform is intended exclusively for use by licensed dentists, orthodontists, dental clinics, and authorized clinic staff under professional supervision. The Platform is not intended for patient use, consumer use, direct-to-consumer sales, or any activity outside of professional dental treatment planning.

1.5.Acceptance of Terms

By registering for an account, accessing the Platform, or using the Services, you acknowledge and agree that:

1. these Terms constitute a binding agreement between you and AlineCloud;
2. you have read, understood, and accepted the Terms;
3. if you are acting on behalf of a clinic or organization, you are duly authorized to bind that entity to these Terms.

If you do not agree to these Terms, you must not access or use the Platform.

1.6.Updates to the Terms

AlineCloud may modify or update these Terms from time to time to reflect changes in the law, regulatory updates, improvements to the Platform, or operational requirements. Revised Terms will be posted on the Platform with an updated “Last Updated” date. Continued use of the Platform after such updates constitutes acceptance of the revised Terms.

2. Eligibility & Professional Requirements

2.1.Licensed Professional Requirement

Access to and use of the Platform is strictly limited to individuals who:

1. hold a valid professional license to practice dentistry or orthodontics in their jurisdiction; or
2. are employees or authorized staff members acting under the supervision of a licensed dentist or orthodontist employed by the Clinic.

By using the Platform, you represent and warrant that you meet these requirements and will maintain compliance with them at all times.

2.2.Authority to Bind an Entity

If you create an account or use the Platform on behalf of a clinic, company, or other legal entity, you represent and warrant that you:

1. have full legal authority to enter into these Terms on behalf of that entity;
2. have obtained all necessary internal approvals; and
3. will ensure the entity’s compliance with these Terms.

In such cases, references to “you” or “Clinic” include both you personally and the entity you represent.

2.3.Accuracy and Currency of Information

You agree to provide accurate, truthful, and complete information during registration and throughout your use of the Platform, including clinic details, professional credentials, staff information, and contact details
You must promptly update your account information if it becomes inaccurate or outdated.

2.4.Responsibility for Staff and Sub-Users

Clinics are fully responsible for the actions and omissions of their employees, staff, agents, contractors, and any other individuals granted access to the Platform through the Clinic’s account.
The Clinic must ensure that all such individuals:

1. are properly authorized,
2. have received appropriate training,
3. comply with these Terms and all applicable privacy and medical regulations.

Any breach of these Terms by a staff member or authorized user will be deemed a breach by the Clinic itself.

2.5.Compliance With Local Professional Regulations

You are solely responsible for ensuring that your use of the Platform complies with:

1. professional licensing rules;
2. dental and orthodontic regulatory requirements;
3. patient-consent requirements;
4. medical-record laws;
5. any jurisdiction-specific rules governing digital treatment planning.

AlineCloud does not verify your compliance and assumes no responsibility for your regulatory obligations.

2.6.Verification and Audit Rights

AlineCloud reserves the right, but not the obligation, to:

1. request proof of professional licensing;
2. request documentation demonstrating authorization of staff users;
3. suspend or terminate access if licensing or authorization cannot be verified or maintained.

Such actions may be taken at AlineCloud’s discretion to ensure lawful and compliant use of the Platform.

3. Description of Services

3.1.Scope of the Services

AlineCloud provides a cloud-based digital orthodontic treatment-planning service (the “Services”). The core functionalities include, but are not limited to:

1. Secure Upload Tools - enabling Clinics to upload patient data such as photographs, intraoral scans, and other case-related materials;
2. Digital Treatment Planning - preparation of orthodontic aligner treatment plans by qualified professionals affiliated with AlineCloud;
3. Draft Review Workflow - allowing Clinics to review draft treatment plans, submit modification requests, and communicate with planners;
4. Final Plan Delivery - provision of finalized aligner treatment plans in digital format;
5. Case Management - tools to view, organize, store, archive, and retrieve case files;
6. Secure Data Hosting & Storage - encrypted data storage located in the European Union (AWS Europe);
7. Administrative Features - user-account management, billing management, and reporting;
8. Optional Free Case Evaluations - preliminary assessments, where offered.

3.2.Service Workflow

Unless otherwise stated in writing, the standard sequence for each case is:

1. Clinic uploads patient photographs/scans;
2. AlineCloud’s orthodontist prepares a draft treatment plan;
3. Clinic reviews the draft and may request changes;
4. AlineCloud implements modifications where feasible;
5. Final treatment plan is delivered and stored on the Platform.

The Clinic remains solely responsible for ensuring that all uploads are accurate, complete, and compliant with patient consent and local regulations.

3.3.Platform Modifications and Enhancements

AlineCloud may, at its sole discretion, introduce updates, enhancements, or new features to the Platform. Such updates may include design upgrades, workflow changes, additional tools, performance improvements, and security enhancements. Changes that materially reduce the core functionality of the Platform will not be implemented without reasonable notice to Clinics.

3.4.Service Availability & Performance

AlineCloud aims to maintain high availability of the Platform. However, the Services may be subject to limitations, delays, or other interruptions inherent in the use of internet and electronic communications. AlineCloud is not liable for any delays or failures resulting from such issues.

Unless a separate Service Level Agreement (“SLA”) is executed, AlineCloud does not guarantee a specific uptime percentage or response time.

3.5.No Guarantee of Compatibility

AlineCloud does not guarantee compatibility with any particular hardware, scanning devices, browsers, software environments, or third-party systems. Clinics are responsible for ensuring that their equipment and infrastructure meet the technical requirements for using the Platform.

3.6.Right to Suspend or Restrict Access

AlineCloud may suspend, throttle, or restrict access to the Services (with reasonable notice where feasible) in the event of:

1. security vulnerabilities;
2. platform maintenance;
3. suspected misuse;
4. violation of these Terms;
5. operational emergencies.

AlineCloud will use reasonable efforts to restore full access promptly.

3.7.Third-Party Dependencies

The Services rely on third-party infrastructure and providers, including AWS (hosting), Stripe (payments), email delivery providers, and analytics tools (as specified in the Cookie Policy).
AlineCloud is not responsible for outages or failures caused by these external providers.

4. Clinical Responsibility & Medical Disclaimers

4.1.No Medical Advice or Treatment

AlineCloud does not provide medical advice, diagnosis, treatment, or dental care. All treatment plans generated on the Platform are digital planning tools, not medical instructions or therapeutic recommendations.
The Services do not replace the independent clinical judgment of licensed dental professionals.

4.2.Exclusive Responsibility of the Clinic

The Clinic acknowledges and agrees that it is solely and exclusively responsible for:

1. assessing patient suitability for orthodontic treatment;
2. interpreting and verifying the accuracy of treatment plans;
3. determining whether any plan is clinically appropriate;
4. adjusting the treatment plan based on professional judgment and patient-specific variables;
5. obtaining all required patient consents and disclosures;
6. compliance with all local clinical and regulatory standards.

AlineCloud has no responsibility for patient outcomes or treatment decisions.

4.3.No Guarantee of Clinical Results

AlineCloud does not guarantee:

1. the suitability of a treatment plan for any patient;
2. that treatment plans will achieve desired results;
3. compatibility of the plan with any aligner manufacturer or third-party tools;
4. freedom from error, omission, or incomplete information due to inaccurate or insufficient uploads by the Clinic.

The Clinic must independently review and validate all outputs before use.

4.4.Patient Consent & Legal Compliance

Clinics are solely responsible for obtaining full, informed, and legally valid consent from their patients before uploading any personal data, photographs, scans, or medical information
AlineCloud does not verify patient consent and assumes no responsibility for the Clinic’s legal compliance obligations.

4.5.Use of Uploaded Materials

AlineCloud relies entirely on the material uploaded by the Clinic. The quality, completeness, and appropriateness of the treatment plan depend on the accuracy and sufficiency of the materials the Clinic provides. Incomplete or low-quality uploads may result in incomplete or inaccurate planning

4.6.Regulatory and Licensing Compliance

The Clinic is solely responsible for ensuring that its use of the Platform complies with all applicable:

1. dental or medical practice regulations;
2. professional licensing requirements;
3. privacy laws;
4. orthodontic treatment standards;
5. cross-border data transfer rules (where applicable).

AlineCloud does not provide guidance on regulatory classification or compliance for Clinics.

4.7.No Establishment of a Doctor–Patient Relationship with AlineCloud

The use of the Platform does not create any doctor–patient or dentist–patient relationship between AlineCloud (or any affiliated orthodontist) and the Clinic’s patients. All clinical relationships remain solely between the Clinic and its patients.

4.8.Clinic’s Duty to Review and Vet All Outputs

Before employing any treatment plan in a clinical setting, the Clinic must:

1. review the plan thoroughly for accuracy;
2. assess its clinical appropriateness;
3. verify that the plan aligns with patient-specific needs;
4. make any necessary adjustments required for safe practice.

The Clinic may not treat AlineCloud’s digital plan as sufficient or authoritative without independent review

5. Account Registration and Security

5.1.Account Creation

To access the Platform, the Clinic must create an account and provide all required information, including clinic details, professional credentials, billing information, and authorized user details. AlineCloud may request verification documents before activating or continuing account access.

5.2.Authorized Users

The Clinic may grant account access to its employees, contractors, or staff members, provided they act under the Clinic’s supervision. The Clinic is fully responsible for all actions taken under its account, whether by authorized personnel or otherwise.

5.3.Confidentiality of Credentials

The Clinic must maintain the confidentiality of all usernames, passwords, and authentication methods. The Clinic shall ensure that each authorized user accesses the Platform only through their assigned credentials and does not share login information with others.

5.4.Security of Access Devices

The Clinic is responsible for ensuring that any device used to access the Platform is secure, free of malware, and protected by appropriate technical safeguards such as passwords, encryption, and up-to-date software.

5.5.Notification of Unauthorized Access

The Clinic must promptly notify AlineCloud if it suspects or becomes aware of any unauthorized access, account compromise, or security breach. AlineCloud may take any action it deems necessary, including suspending access, to protect the integrity of the Platform.

5.6.AlineCloud Security Measures

AlineCloud implements industry-standard security measures, including encryption, secure communication protocols, role-based access control, audit logs, and EU-based hosting. While AlineCloud endeavors to maintain robust security, no system can be guaranteed to be completely secure, and AlineCloud does not warrant the prevention of unauthorized access.

5.7.Suspension for Security or Compliance Reasons

AlineCloud may suspend or restrict the Clinic’s access, without liability, if necessary to:

1. prevent unauthorized access;
2. mitigate security risks;
3. comply with legal or regulatory requirements;
4. address misuse or violation of these Terms.

5.8.Prohibited Account Activities

The Clinic shall not:

1. circumvent security features;
2. create accounts using false information;
3. access the Platform using automated tools except where expressly permitted;
4. interfere with or disrupt Platform functionality.

6. Pricing, Payments and Refunds

6.1.Per-Case Pricing

AlineCloud operates on a per-case billing model unless expressly agreed otherwise. Each case submission incurs the applicable fee at the time of submission. Pricing may vary depending on the type of case, level of complexity, or promotional or volume-based discounts, if offered.

6.2.Payment Method

Payments are processed through approved third-party payment processors such as Stripe. By using the Platform, the Clinic authorizes AlineCloud and its payment partners to process all charges associated with case submissions and related fees.

6.3.Timing of Charges

Fees are payable immediately upon submitting a case unless otherwise agreed. AlineCloud may restrict or suspend access to the Platform if payment is not completed or if a payment method is declined.

6.4.Taxes

All fees are exclusive of applicable taxes, including VAT. The Clinic is responsible for paying any taxes, duties, or levies imposed by applicable authorities.

6.5.Refund Policy

Refunds are limited and granted solely at AlineCloud’s discretion under the following circumstances:

1. AlineCloud is unable to provide a treatment plan due to an internal technical failure;
2. a duplicate case was unintentionally submitted due to a verified Platform malfunction;
3. the Clinic cancels the case before any planning work has commenced.

Refunds are not provided for:
– dissatisfaction with clinical outcomes;
– changes in diagnostic decisions after plan delivery;
– incomplete or inaccurate uploads by the Clinic;
– delays caused by missing or insufficient case details.

6.6.Non-Payment and Account Consequences

If the Clinic fails to pay any fees when due, AlineCloud may, without limiting its other rights:

1. suspend the Clinic’s ability to submit new cases;
2. restrict access to delivered plans;
3. suspend account access entirely until outstanding payments are resolved.

6.7.Pricing Updates

AlineCloud may update its pricing from time to time. Any changes will be communicated through the Platform or associated materials and will apply to future case submissions only.

6.8.Billing Records

The Clinic may access its historical billing records, invoices, and payment confirmations through its account. The Clinic is responsible for downloading and retaining copies for its own accounting or regulatory needs.

Intellectual Property Rights

7.1.Ownership of the Platform

All rights, title, and interest in and to the Platform, including its software, design, algorithms, interfaces, and all related intellectual property, are owned by AlineCloud or its licensors. No ownership rights are transferred to the Clinic under these Terms.

7.2.License to Use the Platform

AlineCloud grants the Clinic a limited, non-exclusive, non-transferable license to access and use the Platform solely for its internal professional purposes and in accordance with these Terms.

7.3.Clinic Ownership of Uploaded Materials

The Clinic retains ownership of all patient photographs, scans, case information, and other materials it uploads to the Platform.

7.4.Ownership of Treatment Plans

The Clinic owns the finalized treatment plans delivered through the Platform. This ownership does not extend to AlineCloud’s underlying technology, methodologies, planning logic, algorithms, or software tools used to generate such plans.

7.5.License Granted to AlineCloud

By uploading materials, the Clinic grants AlineCloud a limited license to host, process, and use such materials solely for the purpose of providing the Services and operating the Platform.

7.6.Restrictions

The Clinic may not:

1. copy or reproduce the Platform except as permitted for normal use;
2. reverse-engineer or attempt to extract source code;
3. use the Platform to develop competing products;
4. remove or alter proprietary notices.

8. Data Protection and GDPR

8.1.Roles Under GDPR

For purposes of the EU General Data Protection Regulation (“GDPR”):

1. the Clinic acts as the Data Controller for patient personal data;
2. AlineCloud acts as the Data Processor.

A separate Data Processing Agreement (“DPA”) governs these roles in detail.

8.2.Types of Data Processed

AlineCloud processes data provided by the Clinic, which may include clinic information, dentist details, patient photos and scans, treatment plans, billing information, and basic usage analytics, as described in the Privacy Policy.

8.3.Clinic Responsibilities

The Clinic is responsible for ensuring that all patient data uploaded to the Platform is collected and processed lawfully, including obtaining any required patient consent and complying with professional and privacy regulations.

8.4.AlineCloud’s Responsibilities

AlineCloud processes personal data only as necessary to provide the Services and in accordance with the Privacy Policy and the DPA. AlineCloud implements appropriat technical and organizational measures to protect personal data.

8.5.Data Storage

All personal data is hosted within the European Union by reputable third-party providers.

8.6.Reference to Privacy Policy and DPA

Details on personal data handling, data subject rights, international transfers, retention, and security measures are set out in the Privacy Policy and the DPA, which form part of these Terms.

9. Patient Data Uploads

9.1.Lawfulness of Uploads

The Clinic is solely responsible for ensuring that all patient photographs, scans, and associated data uploaded to the Platform are collected and processed lawfully. The Clinic must obtain all required patient consents and comply with applicable privacy and medical regulations before uploading any data.

9.2.Accuracy and Completeness

The Clinic must ensure that all uploaded data is accurate, up-to-date, and sufficient to enable proper case evaluation. AlineCloud is not responsible for errors or omissions arising from incomplete or inaccurate uploads.

9.3.Permitted Use of Uploads

Uploaded patient data may only be used within the Platform for legitimate treatmentplanning purposes. The Clinic may not upload data for any purpose unrelated to clinical treatment or the Services.

9.4.Prohibited Content

The Clinic may not upload:

1. data for which it lacks legal authority or patient consent;
2. fabricated, misleading, or altered materials;
3. content that contains malware, harmful code, or security risks;
4. data that violates applicable laws or third-party rights.

9.5.AlineCloud’s Limited Role

AlineCloud processes patient data solely to provide the Services and in accordance with the Privacy Policy and the Data Processing Agreement. Detailed obligations relating to personal data handling, retention, and security are governed by the DPA and are not repeated here.

10. Service Levels and Availability

10.1.General Availability

AlineCloud endeavors to maintain continuous access to the Platform; however, availability may be affected by maintenance, updates, technical issues, or factors outside AlineCloud’s control. Unless the Clinic has entered into a separate Service Level Agreement, no specific uptime or performance guarantees apply.

10.2.Support

AlineCloud provides standard support during designated support hours through the channels listed on the Platform. Response times may vary depending on issue severity, volume, and operational conditions.

10.3.Scheduled Maintenance

AlineCloud may perform maintenance or upgrades to the Platform. Where feasible, AlineCloud will schedule such maintenance to minimize disruption, but advance notice is not guaranteed.

10.4.Unplanned Interruptions

The Platform may become temporarily unavailable due to outages, network issues, thirdparty provider failures, or security-related actions. AlineCloud will use reasonable efforts to restore service promptly.

10.5.No Liability for Downtime

AlineCloud is not liable for delays, interruptions, or data loss arising from Platform downtime, except where expressly provided under a separate SLA signed between the parties.

10.6.Modifications to the Services

AlineCloud may add, remove, or modify features, provided that such changes do not materially diminish the overall functionality of the Services. Major changes affecting the Clinic will be communicated where reasonably practicable.

11. Cancellation, Termination, and Suspension

11.1.No Minimum Commitment

Unless otherwise agreed in writing, the Clinic may stop using the Services at any time. There is no minimum contract term.

11.2.Termination by the Clinic

The Clinic may terminate its account by submitting a written request through the designated support channel. Termination will take effect once AlineCloud confirms closure of the account. Any outstanding fees must be paid prior to termination.

11.3.Termination by AlineCloud

AlineCloud may terminate or suspend access to the Platform, in whole or in part, if:

1. the Clinic breaches these Terms or any incorporated policies;
2. payments are overdue or payment methods fail;
3. the Clinic uploads unlawful data or fails to obtain required patient consents;
4. continued access poses a security risk or operational threat;
5. required information or verification is not provided upon request.

AlineCloud may also terminate access due to discontinuation of the Services, subject to reasonable notice where possible

11.4.Suspension for Security or Compliance Reasons

AlineCloud may immediately suspend access if necessary to:

1. protect patient data;
2. prevent unauthorized access;
3. respond to suspected misuse or fraud;
4. comply with legal obligations

Suspension does not relieve the Clinic of payment obligations.

11.5.Effect of Termination

Upon termination:

1. the Clinic’s access to the Platform will cease;
2. the Clinic may no longer submit new cases;
3. AlineCloud will disable user logins and restrict account access.

Data handling after termination is governed by Section 12 and the Data Processing Agreement.

11.6.Survival of Terms

Sections that by nature should survive termination—including confidentiality, intellectual property restrictions, indemnities, and limitation of liability—will remain in effect after account closure.

12. Post-Termination Obligations and Data Handling

12.1.Access to Data Prior to Termination

Before termination becomes effective, the Clinic is responsible for downloading any case files, treatment plans, invoices, or administrative records it wishes to retain. AlineCloud is under no obligation to preserve access once termination takes effect.

12.2.Export of Clinic Data

Where technically feasible, AlineCloud may provide the Clinic with the ability to export certain data prior to account closure. The format and availability of such export tools may vary and are provided as-is.

12.3.Deletion of Patient Data

Following termination, AlineCloud will delete or anonymize patient personal data in accordance with the DPA and applicable law. AlineCloud will not be responsible for retaining or recovering data that the Clinic fails to export prior to termination.

12.4.Retention of Administrative Data

AlineCloud may retain billing records, transactional history, and limited administrative information as required for legal, tax, audit, or compliance purposes, even after termination of the Clinic’s account.

12.5.Outstanding Payments

Termination does not relieve the Clinic of its obligation to pay any outstanding fees. AlineCloud may withhold account closure until all unpaid amounts are settled.

12.6.Continuing Responsibilities

The Clinic remains responsible for:

1. ongoing confidentiality obligations;
2. ensuring that any downloaded treatment plans are used in accordance with applicable laws;
3. compliance with patient rights requests relating to data processed during the period of account activity.

13. Confidentiality

13.1.AlineCloud will treat non-public Clinic information as confidential and will not disclose it except as required to provide the Services, comply with law, or with the Clinic’s consent.

13.2.This obligation does not apply to information that is publicly available, independently developed, or lawfully obtained from a third party.

13.3.Confidentiality obligations continue after termination of the Clinic’s account

14. Cookies and Tracking Technologies

14.1.The Platform uses cookies and similar technologies for essential functions, security, performance, and analytics

14.2.Details regarding the types of cookies used and how they operate are set out in the Cookie Policy, which forms part of these Terms.

14.3.Where required by law, users may manage cookie preferences through the provided consent tools or browser settings.

15. Warranties and Disclaimers

15.1.The Platform and Services are provided on an “as-is” and “as-available” basis without warranties of any kind.

15.2.AlineCloud does not guarantee uninterrupted access, error-free operation, or compatibility with specific systems or devices.

15.3.Treatment plans delivered through the Platform are planning tools only and must be reviewed and approved by licensed dental professionals before clinical use.

15.4.AlineCloud is not responsible for delays, disruptions, errors, or data loss caused by third-party service providers, networks, or systems outside its reasonable control.

16. Limitation of Liability

16.1.To the fullest extent permitted by law, AlineCloud’s total liability for all claims arising out of or relating to the Services is limited to the total amount paid by the Clinic for the Services in the twelve (12) months preceding the event giving rise to the claim.

16.2.AlineCloud is not liable for indirect, incidental, consequential, special, or punitive damages, including loss of profits, business interruption, data loss, or clinical outcomes.

16.3.Nothing in these Terms limits liability where such limitation is prohibited by applicable law.

17. Indemnification

17.1.The Clinic agrees to indemnify and hold AlineCloud harmless from claims, damages, or losses arising out of the Clinic’s unlawful use of the Platform, violation of these Terms, or failure to comply with applicable laws.

17.2.AlineCloud’s indemnification obligations, if any, are limited to what is required under applicable law.

18. Third-Party Providers

18.1.The Services rely on third-party providers, including hosting, payment processing, communication, and analytics tools.

18.2.AlineCloud is not responsible for interruptions, errors, delays, or security incidents caused by such third-party services.

18.3.Use of some features may be subject to additional terms imposed by such third parties.

19. Governing Law and Dispute Resolution

19.1.These Terms are governed by the laws of the Republic of Estonia, without regard to conflict-of-law principles.

19.2.Any disputes arising from or relating to these Terms or the Services shall be resolved exclusively in the courts of Estonia.

19.3.Before initiating legal proceedings, the parties agree to attempt to resolve disputes informally by written notice and good-faith discussion.

20. Miscellaneous

20.1.These Terms, together with the Privacy Policy, Cookie Policy, and Data Processing Agreement, constitute the entire agreement between the parties regarding the Services.

20.2.AlineCloud may update or amend these Terms periodically. Continued use of the Services after updates are posted constitutes acceptance of the revised Terms.

20.3.The Clinic may not assign its rights or obligations under these Terms without AlineCloud’s written consent. AlineCloud may assign its rights as part of a business transfer.

20.4.AlineCloud is not liable for delays or failures caused by events beyond its reasonable control, including natural disasters, power outages, or third-party service disruptions.

20.5.If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions remain in effect.

20.6.Failure to enforce any provision of these Terms does not constitute a waiver of that provision.

20.7.Notices to AlineCloud must be submitted through the contact information provided on the Platform. Notices to the Clinic may be sent to the email address associated with its account.

20.8.Nothing in these Terms creates a partnership, agency relationship, or joint venture between the parties.

20.9.These Terms are provided in English. If translated versions are provided, the English version shall prevail in case of conflict.